Please refer to MCQ Questions Chapter 5 Emerging Modes of Business Class 11 Business Studies with answers provided below. These multiple-choice questions have been developed based on the latest NCERT book for class 11 Business Studies issued for the current academic year. We have provided MCQ Questions for Class 11 Business Studies for all chapters on our website. Students should learn the objective based questions for Chapter 5 Emerging Modes of Business in Class 11 Business Studies provided below to get more marks in exams.
Chapter 5 Emerging Modes of Business MCQ Questions
Please refer to the following Chapter 5 Emerging Modes of Business MCQ Questions Class 11 Business Studies with solutions for all important topics in the chapter.
MCQ Questions Answers for Chapter 5 Emerging Modes of Business Class 11 Business Studies
Question. Both buyers and sellers are customers under_______ type of e-business transaction
(a) C2C Commerce
(b) B2C Commerce
(c) C2B Commerce
(c) B2B Commerce
Question. How is e-business considered as environment friendly:
(а) Because there is more use of internet
(b) Because it requires no use of papers
(c) Because it saves time
(d) All of these
Question. Traditional 3Rs refers to:
(а) Read, right and ring
(b) Right, restrict and write
(c) Reading, writing and arithmetic
(d) Reading, writing and ringing
Question. In an intra-B transaction parties involved are:
(b) Business firms and customers
(c) Within a business firm
(d) Business firm and society
Question. Under what method payment is made at the time of physical delivery of goods
(a) Cash on delivery
(b) Debit card payment
(c) Credit card payment
(d) Prepaid amount
Question. Which of the following is used to handle data storage risk?
(d) All of the Above
Question. What is the full form of EDI:
(а) Electronic Data Interrupts
(b) Electronic Document Interchange
(c) Electronic Data Interchange
(d) Ethical Data Interchange
Question. Business processes and length of the cycle in traditional business is:
(а) Sequential precedence and longer processes
(b) Simultaneous different processes
(c) Concurrence different processes
(d) All of these
Question. E-business is defined as the conduct of industry, trade and commerce using the_________:
(b) Social network
(d) All of the above
Question. Complaint lodged by a customer at the company’s call centre is _______ type of e-business transaction.
(а) C2C Commerce
(b) C2B Commerce
(c) B2C Commerce
(d) B2B Commerce
Question. In India, ______and ________ are referred to as emerging modes of business.
(а) E – Business and E -Commerce
(b) Outsourcing and E-business
(c) Outsourcing and E-Commerce
(d) Online Trading and Networking.
Question. Operational charges are higher in traditional business because:
(а) Because of fixed charges associated with business activities
(b) Because of higher registration costs
(c) Because of higher prices of goods
(d) All of these
Question. A firm’s interactions with its employees sometimes referred to as _______
(a) B2D Commerce
(b) B2F Commerce
(c) B2E Commerce
(d) B2M Commerce
Question. Shape of the organizational structure in e-bussiness?
Question. Which payment method is not suitable in e-business?
(a) Cash on delivery
(d) Credit or Debit card
Question. Intra B commerce includes
(a) Interaction between the different departments within the organization.
(b) Interaction between two business firms.
(c) Interaction between two customers
(d) Interaction between business and customers.
Question. A Ltd outsources several services instead of doing them itself.
Among these services are included advertising services, courier service,et(c) similiarly, B ltd is getting some services done by other firms such as research and development, business and technical analysis etc. Identify the concept of A ltd as well as of B ltd in the above mentioned Para.
(a) Business process outsourcing and kwowledge process outsourcing.
(b) Knowledge process outsorcing and business process outsourcing
(c) Services being outsourced are same by both these companies.
(d) Horizontal service provider.
Question. which one of the four is not a key segment of outsourcing?
(a) contract manufacturing
(b) contract informatics
(c) contract research
(d) contract registration.
Fill in the Blanks:
Question. Give the names of 2 services that are covered under BPO.
1. __________ 2 __________
kpo merchant banking, customer support services,financial services etc.
Question. The dimension of e-commerce that helps the consumers in dealing in pre-owned goods is known as __________ commerce.
C 2 C
Question. A firm’s interaction with its employees on the intranet facilities is known as __________ commerce.
B 2 E
Question. “Use of internet has considerably reduced the need of filling up form and physical documentation, eventually leading towards a __________ society.
Question. The speed of movement of money, information and documents has tremendously increased with the use of __________ .
True / False:
Question. BPO means contracting out non- core and routine activities to outside Agencies with a view to benefiting from their experience,expertise and efficiency.
Question. ATM’s are an example of e-business transactions.
Question. There is high investment for setting up in e- business.
Question. Outsourcing involves contracting out of business services in non- core activities.
Question. Formation of e-business is a simple process.
Match the following:
Question. Match the column. BPO segments to the type services provided by them
|1. Kpo||(a) provides services of a given|
Kind only to one firm.
|2. Bpo||(b) long term contracting activities|
|3. Captive service providers||(c) high knowledge work|
|(d) Low knowledge work|
1-(c), 2-(b), 3-(a)
Question. Match the columns the factors responsible for the growing importance of BPO
|1. lower prices||(a) customer support services|
|2. emerging technologies||(b) financial services|
|3. Better customer care||(c) global competitive pressure & cost reduction.|
|(d) e – business.|
1-(c), 2-(c), 3-(a)
Question. Match the given concepts to the correct meaning The features of the concept of outsourcing.
|1. Contracting||(a) refers to primary activities of business|
|2. Non core business activities||(b) outside agencies|
|3. Core business activities||(c) secondary activities of the Business.|
1-(b), 2-(c), 3-(a)
Question. Match the following efforts to their expected outcomes.
|1. focusing of attention||(a) enables the firm to persue excellence.|
|2. Quest for excellence||(b) create utilities of value, business engages in a no of processes like|
purchase & production,
|(c) globel competitive pressure|
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