Please refer to MCQ Questions Chapter 4 Business Services Class 11 Business Studies with answers provided below. These multiple-choice questions have been developed based on the latest NCERT book for class 11 Business Studies issued for the current academic year. We have provided MCQ Questions for Class 11 Business Studies for all chapters on our website. Students should learn the objective based questions for Chapter 4 Business Services in Class 11 Business Studies provided below to get more marks in exams.
Chapter 4 Business Services MCQ Questions
Please refer to the following Chapter 4 Business Services MCQ Questions Class 11 Business Studies with solutions for all important topics in the chapter.
MCQ Questions Answers for Chapter 4 Business Services Class 11 Business Studies
Question. For a layman, services are essential_________:
Question.The contract in writing while getting an insurance is called:
(a) Insurance contract
(c) Insurance documents
Question. Crossed cheques are deposited only in the______account:
(d) All of these
Question. CWC stands for_______.
(a) Central Water Commission
(b) Central Warehousing Commission
(c) Central Warehousing Corporation
(d) Central Water Corporation
Question. Services including voice and non-voice messages and data services to establish linkages for long distance traffic are _________type of telecom services:
(b) Fixed line
(c) Cellular mobile
Question. Which among the following is an allied service provided by a bank:
(b) Locker facility
(d) Communication facility
Question. The full form of e-Banking is:
(a) Electronic banking
(b) Internet banking
(c) Effective banking
(d) Efficient banking
Question. The addition of the words___________ directs the banker to collect the cheque and credit the proceeds to the payee’s account.
(b) Account payee
Question. Which of the following is the characteristic of a business?
(b) Exchange or sale
(c) Risk element
(d) All the above
Question. The benefits of public warehousing includes_______.
(c) Dealer relationship
(d) None of the above
Question. Its main function is to control and coordinate the currency and credit policies of our country. Identify the institution mentioned here.
(a) The Reserve Bank of India
(b) The State Bank of India
(c) The Central Bank
(d) The Bank of India
Question. Which is the central Bank of India
(a) Central Bank
(b)State Bank of India
(c) Bank of India
(d) Reserve Bank of India
Question. Parcel facilities are included in:
(a) Mail Facilities
(b) Financial facilities
(c) Communication facilities
(d) All of these
Question. Customer’s involvement is necessary for providing a service. This is the _________of services:
(a) Inconsistent feature
(b) Involvement feature
(c) Inseparable feature
(d) Inventory feature
Question. Goods are________and services are_________:
(a) Homogeneous; heterogenous
(b) Heterogenous; heterogenous
(c) Homogenous; homogenous
(d) Heterogenous; homogenous
Question. In business, why is it essential to make a profit ?
(a) It provides a return to investors.
(b) It provides funds for future extension
(c) It increases the reputation of a company
(d) All the above
Question. “PPF” in Postal service stands for
(a) Pre postal funds
(b) Public provident fund
(c) Paid postal facility
(d) Private public funds
Question. Who decides the rate of interest provided by commercial banks on deposits in India?
(a) Reserve Bank of India
(b) Commercial Bank
(c) Foreign Exchange Bank
(d) Export- Import bank
Question. The principle of insurance wherein insured is not allowed to make any profit.
(a) Insurable Interest
(b) Proximate Cause
(d) Utmost Good Faith
Question. The banking services provided through internet is called
(a) C – banking
(b) Exchange banking
(c) E – banking
(d) Wide banking
Question. Commercial Banks provide the facility of fund transfer from one place to another, on account of inter-connectivity of branches. Such facility is called as:
(a) Acceptance of deposits
(b) Allied services
(c) Lending of funds
(d) Remittance of funds
Fill in the Blanks:
Question. The type of insurance that gives protection of the life to a person is called ______________.
Question. The principle of insurance that requires full and accurate disclosure of facts and other important information is called ______________.
Utmost good faith
Question. Small periodic payment for a risk of large possible loss is known as______________.
Question. The insurer in Marine Insurance is known as ______________.
Question. Satellite based commmunication services offered by businesses and government agencies is ______________.
True / False:
Question. Ship, cargo and freight are important elements of Fire Insurance.
Question. Principles of insurance means that the parties to an insurance contract must be truthful in the declaration they make.
Question. VSAT offers a highly flexible and reliable communication in business and government agencies.
Question. A trustee has insurable interest in the property held on behalf of others.
Question. Fire insurance is a contract of indemnity.
Match the following:
Question. Radha’s grandfather gave rs 10,000 to her on her birthday which she deposited in post office in Provident Fund account. The Manager acquainted her with the other allied facilities given by their department.
|1. A range of attractive greeting cards.||(a) Media post|
|2. Indian Corporates advertise through it.||(b) Speed post|
|3. Facilitating passport application.||(c) Greeting post|
|4. Fastest delivery in 97 countries||(d) Passport facilities|
1- (c), 2-(a), 3-(d), 4- (b)
Question. Suresh Chand and Sons owns a handicraft business. They want to be acquainted with online payment mechanism system. Guide them of the various options.
|1. Payment done using UPI||(a) Credit card|
|2. Transfer money electronically from Bank account.||(b) Cash on delivery|
|3. Goods bought on credit.||(c) BHIM|
|4. Payment done after receiving the commodity.||(d) Debit card|
1- (c), 2-(d), 3-(a), 4- (b)
Question. Following are the four ‘I’s of services. Help Umesh understand in a better way.
|1. Services cannot be touched.||(a) Inseparability|
|2. Services cannot be standardized.||(b) Intangibility|
|3. Simultaneous activity of production and consumption.||(c) Involvement|
|4. Participation of customer in service delivery process.||(d) Inconsistency|
1- (b), 2-(d), 3-(a), 4- (c)
Question. Match the following on the basis of type of service offered:
|1. Telecom service that utilize any type of network equipment connected|
through fiber optic cables laid across length and breadth of the country.
|(a) Cable services|
|2. Type of mobile telecom services including voice and non voice |
messages and data service.
|(b) fixed line services|
|3. Linkages and switched services within a licensed area of operation.||(c) DTH|
|4. d) Satellite based media service Provided by cellular companies|
through a satellite with the help of dish antenna
|(d) cellular mobile services|
1- (b), 2-(d), 3-(a), 4- (c)
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