MCQ Questions Chapter 12 Consumer Protection Class 12 Business Studies

Please refer to MCQ Questions Chapter 12 Consumer Protection Class 12 Business Studies with answers provided below. These multiple-choice questions have been developed based on the latest NCERT book for class 12 Business Studies issued for the current academic year. We have provided MCQ Questions for Class 12 Business Studies for all chapters on our website. Students should learn the objective based questions for Chapter 12 Consumer Protection in Class 12 Business Studies provided below to get more marks in exams.

Chapter 12 Consumer Protection MCQ Questions

Please refer to the following Chapter 12 Consumer Protection MCQ Questions Class 12 Business Studies with solutions for all important topics in the chapter.

Question. Who can file a complaint before the appropriate consumer forum?
(a) One or more consumers, on behalf of numerous consumers.
(b) Central Govt. or any State Govt.
(c) Any registered Consumer’s Association
(d) All of the above 

Question. Consumer protection affords safe gaurd to consumer in which of these areas?
(a) Safe gaurd and well constructed items
(b) Faulty defective products
(c) Clean advertising campaign
(d) Healthful food and drinks

Question. Rights of consumer protection are protected under :
(a) CPA, 1988
(b) CPA, 1986
(c) CPA, 1982
(d) CPA, 1984

Question. Which consumer right refers to acquiring of knowledge and be a wellinformed consumer throughout life?
(a) Right to be informed
(b) Right to be heard
(c) Right to consumer education
(d) Right to choose

Question. When does false representation that the goods are of the particular standard, quality is termed as:
(a) Restricted trade practices
(b) Unfair trade practices
(c) Caveat emptor
(d) Caveat Vendittor

Question. The consumer has a right to get relief in case of defective goods or deficient service as per the ………………..
(a) Right to be informed
(b) Right to seek redressal
(c) Right to choose
(d) Right to be heard

Question. Which is not the certification for quality assurance ?
(a) ISI mark 
(b) MRI mark
(c) Hall mark
(d) AG mark

Question. Consumer Protection Act is applicable:
(a) Immovable goods
(b) Movable goods
(c) Specific goods and services
(d) All goods and services.

Question. When does false representation that the goods are of the particular standard, quality is termed as:
(a) Restricted trade practices
(b) Unfair trade practices
(c) Caveat emptor
(d) Caveat Vendittor

Question. Identify the importance of consumer protection according to consumers point of view.
(a) Consumer ignorance
(b) Government interverntion
(c) Moral justification
(d) Social responsibility

Question. Consumer should use ISI marked electrical appliance is an example of :
(a) Right to safety
(b) Right to be informed
(c) Right to choose
(d) Right to be heard

Question. Which consumer right provides the adequate and accurate information about quality, quantity, purity standard and the price of the goods and services.
(a) Right to choose
(b) Right to be heard
(c) Right to be informed
(d) Right to consumer education

Question. All of these are basic consumer rights under Indian law concept which?
(a) The right to be compensated 
(b) The right to be heard
(c) The right to be educated
(d) The right to be gratefull

Question. Consumer can ask anything regarding date of manufacture, price, quantity, etc. is an example of :
(a) right to be informed
(b) right to choose
(c) right to be heard
(d) right to safety

Question. A consumer has a right to fill a complaint and to be heard in case of dissatisfaction with goods or services according to which right of consumer protection act?
(a) Right to be heard
(b) Right to seek redressal
(c) Right to choose
(d) Right to consumer education

Question. “Consumer has the right to present before the appropriate forum or authourities all those matters which effect his interests”. It is termed as right to be :
(a) Heard
(b) Informed
(c) Safety
(d) Education

Question. A Co. Is using substandard electric wiring in its coolers. Which consumer right is being violated?
(a) Right to be heard 
(b) Right to seek redressal
(c) Right to safety
(d) Right to education

Question. Which consumer right provides a fair settlement of genuine grievances relating to the performance, grade, quality etc. of goods and services.
(a) Right to safety
(b) Right to consumer education
(c) Right to seek redressal
(d) Right to choose

Question. Which mark is suitable for eco-friendly products?
(a) Ecomark
(b) Agmark
(c) Hallmark
(d) ISI Mark

Question. Any aggrieved party, not satisfied with the order of the District Forum can appeal before the State Commission within:
(a) 60 days of passing of the order
(b) 30 days of passing of the order
(c) 45 days of passing of the order
(d) None of the above

Fill In The Blanks :

Question. When a consumer feels exploited, he/she has the right to approach a ……………………… to file a complaint.

Question.The _________ can protect the interests of the consumers by enacting various legislations.

Question.Non governmental organizations aim at promoting the ………. of people.

Question. A business engaging in any form of exploitative trade practices would invite ___________________ interventions.

Question. It is the _______________ of any business to take care of consumer’s interest and avoid any form their exploitation.

Question. The consumer must have the right to choose between different products at ……………………… prices.

Question. Business firms should aim at longterm profit maximization through ………………………

Question. As per the Caveat Venditor “Let the ___________ beware”.

Question. Ask for a __________ on purchase of goods and services.

Question. Right to be informed is the reason that the legal framework in India requires the manufactures to provide such information on the_________ and _________ of the product.

True/ False :

Question.  A consumer has the responsibility to learn about the risks associated with products and services.

Question.  Right to seek redressal, suggests the business firms to set up their own consumer service and grievance cell.

Question. National commission is the apex institution under Consumer Protection Act, 1986.

Question. Hall Mark is the certification maintained for standardisation of jewellery .

Question. To achieve consumer awareness, it is necessary to educate them.

Question.  If consumer is not satisfied with the judgement of district forum , can appeal in supreme court

Question.  The Consumer protection Act provides for six consumer rights.

Question. Only government educate consumers about their consumer rights.

Question.  While purchasing an edible oil, a consumer has the responsibility to look for AGMARK label besides cash memo.

Question. NGO’s provide workshops, training programmes for educating consumer.

Question.  Government of India can file complaint against producer if it finds it guilty .

Match the following :

Question. Match the following correct importance of Consumer Protection Act to business

1. Avoidance of any law or legal process.	a.illegal selling and buying of goods
2. Business takes resources from society	b. making something poorer in quality by the addition of another substances
	c. To collect and large quantities of another substance

Question. Make the correct match:

1. Common Cause	a. Jaipur
2. .CERC	b. Mumbai
3. CUTS	c. Ahemedabad
	d. Delhi

Question. Make the correct match:

1. A consumer means….	a. Any end user.
	b. Producer
	c. Wholeseller

Question. Match the correct NGO’s situated in the respective locations

1. VOICE	a. Jaipur
2. CUTS	b. Delhi
	c. Kolkatta

Question. Make the correct match:

1. State commission	a. Exceeds 1 crore
2. District commission	b. From 20 lakhs to 1 crore
	c. upto 20 lakhs

Question. Match the correct answer

1. Right to be informed	a. right to acquire knowledge and to be a well informed
2. Right to consumer education	b. right to file complaint
	c. right to have complete information

Question. match the following on the basis of consumer rights

1. Supply of safe goods	(a) Right to information
2. Complete information regarding product	(b) Right to safety
3. Select the product independently	(c) Right to seek redressal
4. Compensation for the damage	(d) Right to choice

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