MCQ Questions Chapter 12 Consumer Protection Class 12 Business Studies

MCQ Class 12

Please refer to MCQ Questions Chapter 12 Consumer Protection Class 12 Business Studies with answers provided below. These multiple-choice questions have been developed based on the latest NCERT book for class 12 Business Studies issued for the current academic year. We have provided MCQ Questions for Class 12 Business Studies for all chapters on our website. Students should learn the objective based questions for Chapter 12 Consumer Protection in Class 12 Business Studies provided below to get more marks in exams.

Chapter 12 Consumer Protection MCQ Questions

Please refer to the following Chapter 12 Consumer Protection MCQ Questions Class 12 Business Studies with solutions for all important topics in the chapter.

Question. Who can file a complaint before the appropriate consumer forum?
(a) One or more consumers, on behalf of numerous consumers.
(b) Central Govt. or any State Govt.
(c) Any registered Consumer’s Association
(d) All of the above 

Answer

D

Question. Consumer protection affords safe gaurd to consumer in which of these areas?
(a) Safe gaurd and well constructed items
(b) Faulty defective products
(c) Clean advertising campaign
(d) Healthful food and drinks

Answer

B

Question. Rights of consumer protection are protected under :
(a) CPA, 1988
(b) CPA, 1986
(c) CPA, 1982
(d) CPA, 1984

Answer

B

Question. Which consumer right refers to acquiring of knowledge and be a wellinformed consumer throughout life?
(a) Right to be informed
(b) Right to be heard
(c) Right to consumer education
(d) Right to choose

Answer

C

Question. When does false representation that the goods are of the particular standard, quality is termed as:
(a) Restricted trade practices
(b) Unfair trade practices
(c) Caveat emptor
(d) Caveat Vendittor

Answer

A

Question. The consumer has a right to get relief in case of defective goods or deficient service as per the ………………..
(a) Right to be informed
(b) Right to seek redressal
(c) Right to choose
(d) Right to be heard

Answer

B

Question. Which is not the certification for quality assurance ?
(a) ISI mark 
(b) MRI mark
(c) Hall mark
(d) AG mark

Answer

B

Question. Consumer Protection Act is applicable:
(a) Immovable goods
(b) Movable goods
(c) Specific goods and services
(d) All goods and services.

Answer

D

Question. When does false representation that the goods are of the particular standard, quality is termed as:
(a) Restricted trade practices
(b) Unfair trade practices
(c) Caveat emptor
(d) Caveat Vendittor

Answer

A

Question. Identify the importance of consumer protection according to consumers point of view.
(a) Consumer ignorance
(b) Government interverntion
(c) Moral justification
(d) Social responsibility

Answer

A

Question. Consumer should use ISI marked electrical appliance is an example of :
(a) Right to safety
(b) Right to be informed
(c) Right to choose
(d) Right to be heard

Answer

A

Question. Which consumer right provides the adequate and accurate information about quality, quantity, purity standard and the price of the goods and services.
(a) Right to choose
(b) Right to be heard
(c) Right to be informed
(d) Right to consumer education

Answer

B

Question. All of these are basic consumer rights under Indian law concept which?
(a) The right to be compensated 
(b) The right to be heard
(c) The right to be educated
(d) The right to be gratefull

Answer

D

Question. Consumer can ask anything regarding date of manufacture, price, quantity, etc. is an example of :
(a) right to be informed
(b) right to choose
(c) right to be heard
(d) right to safety

Answer

A

Question. A consumer has a right to fill a complaint and to be heard in case of dissatisfaction with goods or services according to which right of consumer protection act?
(a) Right to be heard
(b) Right to seek redressal
(c) Right to choose
(d) Right to consumer education

Answer

A

Question. “Consumer has the right to present before the appropriate forum or authourities all those matters which effect his interests”. It is termed as right to be :
(a) Heard
(b) Informed
(c) Safety
(d) Education

Answer

A

Question. A Co. Is using substandard electric wiring in its coolers. Which consumer right is being violated?
(a) Right to be heard 
(b) Right to seek redressal
(c) Right to safety
(d) Right to education

Answer

A

Question. Which consumer right provides a fair settlement of genuine grievances relating to the performance, grade, quality etc. of goods and services.
(a) Right to safety
(b) Right to consumer education
(c) Right to seek redressal
(d) Right to choose

Answer

C

Question. Which mark is suitable for eco-friendly products?
(a) Ecomark
(b) Agmark
(c) Hallmark
(d) ISI Mark

Answer

A

Question. Any aggrieved party, not satisfied with the order of the District Forum can appeal before the State Commission within:
(a) 60 days of passing of the order
(b) 30 days of passing of the order
(c) 45 days of passing of the order
(d) None of the above

Answer

B

Fill In The Blanks :

Question. When a consumer feels exploited, he/she has the right to approach a ……………………… to file a complaint.

Answer

Consumer Court

Question.The _________ can protect the interests of the consumers by enacting various legislations.

Answer

Government

Question.Non governmental organizations aim at promoting the ………. of people.

Answer

welfare

Question. A business engaging in any form of exploitative trade practices would invite ___________________ interventions.

Answer

Government

Question. It is the _______________ of any business to take care of consumer’s interest and avoid any form their exploitation.

Answer

Moral Justification

Question. The consumer must have the right to choose between different products at ……………………… prices.

Answer

Competitive 

Question. Business firms should aim at longterm profit maximization through ………………………

Answer

Customer Satisfaction

Question. As per the Caveat Venditor “Let the ___________ beware”.

Answer

Seller

Question. Ask for a __________ on purchase of goods and services.

Answer

Cash Memo

Question. Right to be informed is the reason that the legal framework in India requires the manufactures to provide such information on the_________ and _________ of the product.

Answer

package and label 

True/ False :

Question.  A consumer has the responsibility to learn about the risks associated with products and services.

Answer

True

Question.  Right to seek redressal, suggests the business firms to set up their own consumer service and grievance cell.

Answer

False

Question. National commission is the apex institution under Consumer Protection Act, 1986.

Answer

True

Question. Hall Mark is the certification maintained for standardisation of jewellery .

Answer

True

Question. To achieve consumer awareness, it is necessary to educate them.

Answer

True

Question.  If consumer is not satisfied with the judgement of district forum , can appeal in supreme court

Answer

False

Question.  The Consumer protection Act provides for six consumer rights.

Answer

True

Question. Only government educate consumers about their consumer rights.

Answer

False

Question.  While purchasing an edible oil, a consumer has the responsibility to look for AGMARK label besides cash memo.

Answer

True

Question. NGO’s provide workshops, training programmes for educating consumer.

Answer

True

Question.  Government of India can file complaint against producer if it finds it guilty .

Answer

False

Match the following :

Question. Match the following correct importance of Consumer Protection Act to business

1. Avoidance of any law or legal process.a.illegal selling and buying of goods
2. Business takes resources from societyb. making something poorer in quality by the addition
of another substances
c. To collect and large quantities of another substance
Answer

1-c, 2-a

Question. Make the correct match:

1. Common Causea. Jaipur
2. .CERCb. Mumbai
3. CUTSc. Ahemedabad
d. Delhi
Answer

1-d, 2-c, 3-a

Question. Make the correct match:

1. A consumer means….a. Any end user.
b. Producer
c. Wholeseller
Answer

1-a

Question. Match the correct NGO’s situated in the respective locations

1. VOICEa. Jaipur
2. CUTSb. Delhi
c. Kolkatta
Answer

1-b, 2-a

Question. Make the correct match:

1. State commissiona. Exceeds 1 crore
2. District commissionb. From 20 lakhs to 1 crore
c. upto 20 lakhs
Answer

1-b, 2-c

Question. Match the correct answer

1. Right to be informeda. right to acquire knowledge and to be a well informed
2. Right to consumer educationb. right to file complaint
c. right to have complete information
Answer

1-c, 2-a

Question. match the following on the basis of consumer rights

1. Supply of safe goods(a) Right to information
2. Complete information regarding product(b) Right to safety
3. Select the product independently(c) Right to seek redressal
4. Compensation for the damage(d) Right to choice
Answer

1 – b, 2 – a, 3 – d , 4 – c

MCQ Questions Chapter 12 Consumer Protection Class 12 Business Studies

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