Please refer to Consumer Rights Class 10 Social Science Important Questions with solutions provided below. These questions and answers have been provided for Class 10 Social Science based on the latest syllabus and examination guidelines issued by CBSE, NCERT, and KVS. Students should learn these problem solutions as it will help them to gain more marks in examinations. We have provided Important Questions for Class 10 Social Science for all chapters in your book. These Board exam questions have been designed by expert teachers of Standard 10.
Class 10 Social Science Important Questions Consumer Rights
Very Short Answer Type Questions
Question. Which logo will you like to see on gold jewellery to be sure of its quality?
Suppose, your parents want to purchase gold jewellery along with you; then which logo will you look for on the jewellery?
Answer : Hallmark.
Question. If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation.
Answer : Right to seek redressal.
Question. Write any one objective of consumer awareness.
Answer : To save the consumers from the exploitation of the producers.
Question. What is COPRA? When was it introduced?
Answer : Consumer Protection Act is popularly known as COPRA. It was introduced by the Government of India in 1986.
Question. What is the duty of a consumer?
Answer : He/She should look for the desired information on the product.
Question. Which logo will you like to see on the electric heater to be sure of its quality?
Answer : ISI.
Question. On which day of the year is ‘National Consumers Day’ celebrated in India?
Answer : In India, National Consumers Day is celebrated on 24th December every year.
Question. A chemist sold you a medicine of expiry date, under which consumer right you can approach the consumer court?
Answer : Right to safety.
Question. What is the reason behind prosperity of the country?
Answer : Countries that transform their raw materials into a wide variety of furnished goods of higher value are prosperous.
Question. Which logo would you like to see while purchasing a tin of edible oil?
Answer : Agmark.
Question. Suppose you buy a bag of cement for the purpose of repair work in your house, which logo or mark will you look for?
Answer : ISI
Question. What is adulteration?
Answer : Adulteration is the process of mixing pure and impure products in order to attain profits. It causes financial and health loss to consumers.
Question. Why was the Consumer Protection Act enacted by the Indian Parliament?
Answer : To protect the consumers from unfair trade practices and retains the interest of consumers at large.
Question. If you are interested to buy a brush with tooth-paste but shopkeeper denied selling toothpaste only. In this case, which consumer right is being violated by the seller?
Answer : In this case, Right to choose is being violated by the seller.
Question. Which logo would you like to see for purchasing electrical goods?
Answer : ISI logo.
Question. Name the levels of consumer courts that are available to appeal.
Answer : Consumer courts at district, state and national levels.
Question. Suppose, you have bought a packed bottle for drinking water in your journey. Which logo will you like to see to be sure about its quality?
Answer : ISI.
Short Answer Type Questions
Question. Explain the need of standardization of products with the help of examples from day to day life.
Answer : Standardisation is very essential to save the consumers from malpractices and fraudulent means.
For example :
(i) For certain articles, ISI mark is a must to ensure high quality and avoid accidents.
(ii) On the food products, it is essential to indicate the weight on every packet, expiry date and other related information.
(iii) The producers of the medicine have to print the date of manufacture, date of expiry, salts used, precautions if any.
Question. Explain any three features of the Consumer Protection Act of 1986.
Answer : Consumer Protection Act 1986, a major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act, popularly known as COPRA.
(i) It applies to all goods and services.
(ii) It covers all sectors, i.e., private, public and cooperative.
(iii) It gives rights to consumers. Established consumer protection councils at centre and state levels.
Under COPRA, three-tier quasi-judicial machinery at district, state and national levels was set up for redressal of consumer disputes. The Act has enabled the consumers to have the right to represent in the consumer courts. The enactment of COPRA has led to the setting up of separate departments of consumer affairs in central and state governments.
Question. How do we participate in the market as producers and consumers? Explain with three examples.
Answer : We participate in the market as producers and consumers in the following ways :
(i) As producers of goods and services, we could be working in any of the sectors, such as in agriculture, industry, or services.
(ii) Consumers participate in the market when they purchase goods and services that they need.
Question. How did consumer movement originate as a ‘social force’ in India?
Explain any three factors which gave birth to the consumer movement in India.
Answer : (i) In India, the consumer movement as a social force originated with the necessity of protecting and promoting the interest of consumers against unethical and unfair trade practices.
(ii) Rampant food shortages, hoarding, black marketing, adulteration, the malpractices of food and edible oil gave birth to the consumer movement in an organized form in the 1960s.(iii) Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions.
They formed consumer groups to look into malpractices in ration shops.
Question. Describe the conditions in which markets do not work in a fair manner.
Answer : Conditions in which markets do not work in a fair manner :
(i) When producers are few and powerful.
(ii) When consumers purchase in small amounts.
(iii) When consumers are scattered.
(iv) When large companies have a monopoly in the production of goods as they have huge power of wealth, and high influencing approach and can manipulate the market in various ways.
(v) By passing on false information through media and other sources to attract consumers.
Question. There are many rules and regulations regarding consumer protection but they are often not followed. Why?
Answer : Causes :
(i) Consumers purchase in small quantities and are scattered.
(ii) Producers are few and powerful.
(iii) There is a lack of adequate monitoring. Therefore rules and regulations are not followed.
Question. Where can a consumer go to get justice against unfair trade practices? Explain.
Answer : Consumers have the right to seek redressal against unfair trade practices and exploitation.
(i) One can go to district level consumer court which deals with claims upto ₹ 20 lakhs.
(ii) Various consumer forums or consumer protection councils can be contacted for guidance and help.
(iii) Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was setup for redressal of consumer disputes.
Question. How are consumers exploited in the market place? Explain.
Answer : Consumers are exploited in the market place in the following ways :
(i) Weigh less than what they should.
(ii) Traders add charges that were not mentioned before.
(iii) Traders sell adulterated or defective goods.
(iv) False information is passed through the media and other sources to attract consumers.
Question. Why should a consumer be well-informed?
Answer : (i) When consumers become conscious of their rights while purchasing various goods and services, they will be able to discriminate and make informed choices.
(ii) There is lesser or no chance of getting exploited, if the consumer is informed and aware.
Question. Explain with an example how you can use the right to seek redressal.
Answer :Right to Seek Redressal :
(i) Consumers have the right to seek redressal against unfair trade practices and exploitation.
(ii) If any damage is done to a consumer, he has the right to get compensation depending on the degree of damage.
(iii) There is a need to provide an easy and effective public system by which this can be done.
(iv) Example of Prakash—The right to seek redressal helps him to get compensation.
Question. “Consumer Movement can be effective only with the consumers’ active involvement.” Analyse the statement.
Answer : (i) After 20 years of the enactment of COPRA, consumer awareness in India is spreading but slowly.
(ii) There is a scope for consumers to realise their role and importance.
(iii) It required a voluntary effort and struggle involving the participation of one and all.
(iv) Hence, Consumer Movement can be effective only with consumers active involvement.
Question. When is the ‘National Consumer Day’ celebrated in India? Describe the importance of this day.
Answer : 24th December is observed as National Consumers’ Day in India. The importance of this day is :
(i) Consumer Protection Act was enacted on this day.
(ii) India has exclusive courts for consumer redressal. About 700 consumer groups are working in India. However, the consumer redressal process is becoming cumbersome, expensive and time–consuming.
(iii) After 20 years of enactment of this act, consumer awareness is not up to the mark. Consumers will have to involve actively.
Question. Explain any three functions of the consumer protection council or consumer forum.
Answer : Functions of the consumer protection council or consumer forums are :
(i) To guide the consumer on how to file cases in the consumer court.
(ii) To represent the individual consumer in the consumer court.
(iii) These voluntary organisations also receive financial support from the government creating awareness among the people.
Question. “Consumer awareness is essential to avoid exploitation in the market place.” Support the statement.
Answer : Consumer awareness to avoid exploitation: Consumer awareness is essential to avoid exploitation in the market place. Market does not work in a fair manner. Exploitation happens in various ways. Therefore, awareness is essential. Certain details are given on the packing. When we buy medicines, on the packets details are marked. Rules have been made so that the manufacturer displays the information. Consumers can complain and ask for compensation or replacement of the product, if it proves to be defective in any manner.
Question. Mention any three limitations of Consumer Movement.
Answer : Limitations of the Consumer Movement :
(i) It is cumbersome, expensive and time-consuming.
(ii) Evidences are not easy to gather.
(iii) Existing laws are not clear.
(iv) Lack of consumer awareness.
(v) Rules and regulations are not clear.
Question. How can a consumers’ movement be truly successful and effective?
Answer : Consumers’ movement can be truly successful and effective when consumers will realize their role and importance. It is often said that consumer movements can be effective only with the consumers’ active involvement. It requires a voluntary effort and struggles involving the participation of one and all.
Question. “The consumer redressal process is becoming cumbersome, expensive and time consuming.” Explain any three ways to solve this problem.
Answer : The consumer redressal process is becoming cumbersome, expensive and consuming:
(i) Awareness of consumers is necessary to realize their role and importance.
(ii) Cash memo should be obtained and preserved by the purchaser
(iii) The existing laws should be very clear on the issue of compensation to consumers.
(iv) Enforcement of laws that protect workers especially in the organized sectors should be strong.
(v) Rules and regulations for working of markets should be followed strictly.
(vi) It requires a voluntary effort and struggle involving the participation of one and all.
Question. Explain in brief any three of the consumer rights.
Mention some of the rights of consumers and write a few sentences on each.
Answer : The consumer has the following rights:
(i) Right to be informed: A consumer has the right to know the important information about the goods and services he purchase.
(ii) Right to choose: A consumer has the right to buy goods and services of his choice.
(iii) Right to seek redressal: A consumer has the right to seek redressal against unfair trade practices and exploitation.
Question. What precautions do you suggest for a consumer to take while purchasing medicines from the market?
Answer : While buying purchasing medicine, the following precautions should be taken :
(i) Price, batch no., date of manufacture.
(ii) Address of the manufacturing company.
(iii) Expiry date.
(iv) Directions of proper use.
(v) Information relating to side effects and risk associated with usage of that medicine.
Question. Explain with an example how one can exercise the ‘Right to Choose’.
Analyse with a suitable example the meaning of ‘The Right to Choose’ provided under the Consumer Protection Act.
Answer : The consumer has the right to choose, so that he is assured of satisfactory quality and service at a fair price.
(i) Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service.
(ii) Suppose, you want to buy toothpaste, and the shop owner says that he can sell the toothpaste only if you buy a tooth brush. If you are not interested in buying the brush, your right to choice is denied. Similarly, sometimes gas supply dealers insist that you have to buy the stove from them when you take a new connection. In this way, many a times you are forced to buy things that you may not wish to and you are left with no choice.
(iii) Consumers can move to the Consumer Court for all the above according to COPRA passed in 1986.
Question. What is the rationale behind the enactment of Consumer Protection Act, 1986?
Answer : The rationale behind this Act is to protect and promote the rights of consumers :
(i) To make consumers aware of their rights.
(ii) To punish those who indulge in malpractices and exploit the consumers.
(iii) To see that traders don’t indulge in anti-social activities such as hoarding and black-marketing.
Question. List the information about goods and services which should be available under the Right to Information (RTI).
Answer : Particulars about the goods and services are available as given below :
(i) Ingredients used in the product.
(ii) Date of manufacture.
(iii) Expiry date (upto which date can be used)
(iv) Address of the manufacturer.
(v) Directions for proper use.
Question. How can consumer awareness be spread among consumers to avoid exploitation in the market place? Explain any three ways.
Answer : Consumer awareness among consumers to avoid exploitation –
(i) The formation of various organizations such as consumers forum or consumers protection council.
(ii) To guide consumers on how to file cases in the consumers courts.
(iii) Consumer’s education to be promoted through advertisement/mass campaign/publicity/against malpractices of traders.
(iv) By writing articles/ holding exhibition/rallies.
(v) Strict laws to be enforced in market places.
Question. “Rules and regulations are required for the protection of the consumers in the market place.” Justify the statement with arguments.
Answer : “Rules and regulations are required for the protection of the consumers in the market place.”
(i) Individual consumers often find themselves in a weak position, whenever there is a complaint regarding a good or service that had been bought; the seller tries to shift all the responsibility on to the buyer.
(ii) Exploitation in the market place happens in various ways. E.g., sometimes the traders indulge in unfair trade practices such as: when shopkeepers weigh less than what they should or when traders add charges that were not mentioned before, or when adulterated or defective goods are sold.
(iii) At times, false information is passed on through the media to attract consumers.
Question. How do duplicate articles and adulteration cause heavy loss to the consumers? Give two examples.
Answer : Duplicate articles and adulteration cause heavy loss to the consumers in the following ways :
(i) Duplicate articles such as duplicate medicines may cause life risks for the consumers.
(ii) Duplicate articles and adulterated goods cause financial loss to the consumers and leave them unsatisfied.
Question. What are the duties of consumers while purchasing a thing? Write any three.
Answer : Duties of the consumers are :
(i) While purchasing the goods, a consumer should look at the quality of the product, the marked price, guarantee or the warranty period.
(ii) A consumer should preferably purchase standardized products which contain the seal of ISI or the AGMARK.
(iii) A consumer should preferably purchase standardised products which contain the seal of ISI or the AGMARK.
(iv) A consumer must be aware of his rights and duties.
(v) The consumer should form consumer awareness organisations, which can be given representation in various committees formed by the government and other bodies in the matters relating to the consumers.
(vi) He should know the method to get redressal if cheated.
Question. What is the function of three-tier quasi-machinery under COPRA? Describe.
Analyse the importance of the three-tier judicial machinery under Consumer Protection Act (COPRA), 1986 for redressal of consumer disputes.
Answer : Under COPRA, three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes :
(i) The district level court deals with the cases involving claims up to ₹ 20 lakhs.
(ii) The state-level court deals with the cases involving claims between ₹ 20 lakhs and ₹ 1 crore.
(iii) The national level court deals with the cases involving claims exceeding ₹ 1 crore.